The Huffington Post -
5 May 2014 22:56

Every one of us has had the following experience: All of our lines are busy. Please hold for the next available agent. All calls will be answered in the order received. It is certainly possible that the operators are speaking with other customers, and perhaps there really are thousands of people sitting around waiting to speak with someone. There is nothing that we can do about that. Of course, each company has a different method of dealing with this period of time. Some tell you how long it wil...
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